Retail Contact Centers

blueEX CC team specializes in all sorts of customer interactions. Be it voice, SMS , email or Live chat agent. blueEX CC started its operations in 2003 and since then the company has seen growth year by year. blueEX CC started as a technology wing of UNS with expertise of setting call centers. From requirement gathering till its implementation and after go-live support, blueEX CC the resources to do it all RIGHT!!! Company has expertise to deal in Genesys, Avaya and even open source call centers.

AskBlue Contact Center Services

AskBlue service We offer a full range of contact center services, including “high-touch” customer care, inbound sales, order processing, chat support, email response and social media support.

  • Customer Care
  • Order Management/fulfillment
  • Sales, cross-sell, upsell
  • Email Response
  • Chat Support
  • Technical Support
  • Managed CRM
Outsourced Contact Center Services

blueEX CC is a true contact center, going beyond traditional call center services to interact with your customers via any channel they choose. In every channel, and in every interaction, we communicate your brand personality as enthusiastically as you do. Our agents are Brand Care Specialists who are experts on your products, customers, policies and procedures. Whatever service they’re providing for your company—customer care, order management, selling, chat support or others—our commitment to your brand comes through every time we interact with your customers. What’s more, we share with you the best practices we’ve observed and implemented in providing all these services for leading brands for the last 1 decade

Social Media Customer Care

Did you know that upwards of 30% of consumer interactions with brands now occur on social media? That’s up 300% from 2010 and the number is growing every year. At blueEX CC, we understand the importance of delivering the highest level of customer care across all channels, including social media. We have the trained Brand Care Specialists, the technology, and the experience to join the online conversation on your behalf and deliver outstanding brand care.