Terms and Conditions
1. SHIPPING PROCEDURE
a) Shipments will only be picked up if booked through the BlueEX Customer
Portal, Booking App, or API Service.
b) The minimum chargeable weight is 0.5 kg.
c) GST is applicable on the above-mentioned rates, as per the province.
d) In the event a customer refuses to accept the shipment for any reason, the
shipment will be returned to the merchant with a new consignment note, and
return charges will apply.
e) If the shipment's volumetric weight exceeds its actual weight, the shipment
weight will be calculated as follows (all measurements in centimeters):
(Length x Height x Width)/5000 (Length x Height x Width) / 5000
(LengthxHeightxWidth)/5000
f) No shipment processed under the COD procedure is insured by BlueEX unless the
merchant has specifically opted for insurance.
g) Packaging:
You are responsible for packing your goods. Please ensure your product is
properly packed to ensure safety during transit, in accordance with the nature
of the goods. BlueEX will not be responsible for any damage caused to the
product due to poor packaging.
h) Documents Required for Account Opening:
- Bank account title (to issue your cheque).
- Client's name or corporate name.
- Office address or pick-up address.
- CNIC copy.
- Contact person.
- Designation.
- Contact numbers and email address.
2. LIABILITY AND LIMITATION OF DAMAGES
a) BlueEX will not be responsible for any shortages claimed by the consignee. It is the
client's responsibility to
ensure the exact number of items inside the parcel, as the quantity inside the parcel is not
known to BlueEX.
b) The client is responsible for the packing of goods to ensure their safety during transit,
based on the nature of the goods. Any damage to the
product due to poor packaging will not be BlueEX's responsibility.
3. NOTICE OF CLAIM AND FILING OF SUIT
a) Claims for damages to the shipment will not be admissible. Any damages occurring during
transit will be the responsibility of the client. The client must ensure proper packing of
fragile and sensitive items.
b) Claims will only be admissible for shipments lost in transit within Pakistan due to
accident, theft, snatching, or robbery. Claims will not be admissible if the seal of the
package or flyer is broken or torn.
c) Blue Ex shall not be liable for any claims arising from the loss of damage, or
destruction of liquid or fragile items, including but not limited to glass, plastic, wood,
and other similar materials, regardless of whether the shipper has purchased insurance.
d) BlueEX will not be responsible for any shortages claimed by the consignee. It is the
client's responsibility to ensure the correct quantity of items inside the parcel, as the
contents are not known to BlueEX. No claims will be entertained if a shipment is delivered
to the consignee in acceptable condition.
e) BlueEX’s settlement of a claim against a shipment cannot exceed the retail value of the
product(s) being shipped. For insured shipments, the claim will be settled up to the insured
value declared by the client on the consignment note. Claims will only be accepted if the
insurance premium has been fully paid by the client.
f) For insured shipments, the client must accept the insurance terms and conditions of
BlueEX before the shipment is handed over to the company. No eligibility will be entertained
after the shipment has been booked.
g) Claims will not be admissible for damage to goods, including electronic equipment (e.g.,
LCD, LED). The client is responsible for packing such products properly.
h) Claims will not be admissible if a shipment is lost due to:
- War, strikes, or riots.
- Terrorism.
- Explosions.
- Earthquake, fire, or shock.
i) A legitimate claim will be settled within two weeks from the date of the incident.
j) Proof of delivery, if required by the customer, cannot be provided for shipments that
were booked more than 90 days prior to the request.
k)Any claim must be submitted by the Shipper/Client in writing within seven days of the
shipment's acceptance. Claims will not be entertained if transportation charges have not
been fully paid.
l)In the event of returned shipments or where shipments are not received by the shipper, the shipper shall have the right to lodge a claim within three (3) days from the date the returned shipment delivered status updated in the system.
Failure to submit such a claim within the stipulated period shall result in the forfeiture of the shipper’s right to claim, and the courier company shall bear no liability whatsoever in respect of such shipments.
4. LIABILITY FOR CONSEQUENTIAL DAMAGES
a) BlueEX shall not be liable for any loss of profit or any special, indirect, or
consequential damages of any kind.
5. CONDITIONS OF CARRIAGE
a) Goods are carried under the rules established by the Carriage By Air Act of 1934 (XXX of
1934), as adopted and modified by the Central Government of Pakistan for domestic carriage
(14th March 1962). Carriage under this consignment note and other services provided by the
carrier are subject to the following conditions:
- The consignor must provide all necessary information and documents to meet customs,
octroi, or police formalities before the cargo can be delivered to the consignee.
The consignor is liable for any damage caused by the absence, insufficiency, or
irregularity of any such documents or information.
- The consignor is responsible for the accuracy of the particulars and statements
related to the cargo that are provided in the air consignment note.
b) Receipt by the person entitled to the delivery of cargo without complaint is considered
prima facie evidence that the cargo has been delivered in good condition and in accordance
with the contract of carriage.
c) The carrier is not liable for any damage, delay, or loss arising out of or in connection
with the carriage of the goods unless such damage is caused by the negligence or willful
fault of the carrier, and there has been no contributory negligence by the consignor,
consignee, or other claimant.
d) The carrier is not liable for any damage arising out of compliance with laws, government
regulations, orders, or requirements, or for any cause beyond the carrier’s control.
e) In the carriage of cargo, the liability of the carrier in respect of destruction, loss,
or damage is limited to Rs. 88.20 per kg unless the consignor makes a special declaration of
the value and pays a supplementary sum.
f) The carrier’s liability for damage caused by delay in the carriage of goods is limited to
actual damage sustained due to the delay, or double the sum paid for carriage, whichever is
smaller.
g) The carrier is not liable for damage caused by goods that endanger aircraft, persons, or
property. The carrier may abandon or destroy goods at any time without liability.
6. BLUEEX Customer Registration Form
By opening an account with BlueEX, the Shipper/Client acknowledges and accepts these terms
and conditions and releases BlueEX from any liabilities, responsibilities, claims,
proceedings, suits, etc., arising from damage, loss, or expense in connection with the
services provided. The Shipper/Client further agrees that BlueEX is only responsible for the
carriage of documents/parcels and is not liable for the contents.
7. ADDITIONAL TERMS
a) BLUEEX Consignment Note:
The Consignment Note of BlueEX (CN) is non-negotiable. The Shipper/Client acknowledges that
the CN has been prepared by them or by BlueEX staff on their behalf. The Shipper/Client
confirms that all information provided, including shipper and consignee details, goods value
declarations, etc., is complete and accurate. BlueEX is not liable for any loss, damage, or
expense caused by incorrect information or declarations.
b) No Variation:
These terms and conditions apply to all courier and logistics services provided by BlueEX.
No employee, franchisee, agent, or anyone else has the authority to alter, modify, or waive
any of these terms.
c)Acceptance Process:
The acceptance process for shipments booked via the BlueEX Business Portal (Beta Portal) is
governed by specific terms. When a shipment is booked, the shipper acknowledges that BlueEX
assumes no liability for the contents, as BlueEX does not inspect or open the shipments,
especially for high-value items. The shipper is fully responsible for ensuring compliance
with all applicable laws and regulations.
d) Lien on Goods Shipped:
BlueEX has a lien on any goods shipped for all freight charges, octroi duties, advances, or
any other charges payable by the Shipper/Client. BlueEX may refuse to surrender possession
of the goods until such charges are paid.
e) Liabilities Not Assumed:
BlueEX is not liable for any delay in pick-up, transport, or delivery of any shipment,
regardless of the cause. BlueEX shall also not be liable for any loss, damage, or
mis-delivery caused by circumstances beyond its control, such as natural disasters, war, or
government actions.
f) Insurance:
The Shipper is responsible for arranging insurance for all shipments. BlueEX’s liability is
limited to Rs. 100 per domestic consignment and Rs. 1,500 per international consignment
unless insurance has been arranged.
g) Material Not Acceptable for Transportation:
BlueEX will not carry liquids, liquor, firearms, plants, contraband drugs, explosives,
animals, perishables, negotiable instruments in bearer forms, obscene materials, industrial
carbons, diamonds, IATA restricted items, or any other item prohibited by law.
h) Payment Mode:
Payment must be made via a cross cheque in favor of Universal Network Systems (Pvt.)
Limited. BlueEX is not liable for losses if payment is made through cash or any other
method.
i) GST and Rates:
GST will be applicable as per government regulations. Rates will be increased annually by
mutual agreement.
j) Advance Payment:
Any written request from shipper/customer for advance payment shall be entertained at the discretion of the BlueEx, whether to accept or reject and in case of acceptance amount credited from BlueEx Bank Account shall be treated as an Advance. BlueEx shall charge 1.5% per month on the outstanding amount against Advances.
By opening an account with BlueEX, the Client/Shipper agrees to these terms and
conditions.
